Tenant Satisfaction Measures

Our performance

Every year we report our performance to the Regulator of Social Housing against a set of performance indicators. All social housing landlords, including local authorities are required to do this.  

The indicators are known as the Tenant Satisfaction Measures and cover things that are important to tenants, such as satisfaction with services, repairs, safety and complaints. The data helps us understand our performance and where we need to improve.

Every year we collect data on what you think of our landlord services by sending all tenants a satisfaction survey. Thank you to everyone who took part in the survey between November 2025 and January 2026.  This found that, taking everything into account, 72% tenants are satisfied with the housing service provided. View the full Tenant Satisfaction Survey results for more details. Please let us know if you would like us to send you a copy or have any questions.

The other set of Tenant Satisfaction Measures which we collect throughout the year, such as health and safety data, antisocial behaviour cases, Decent Homes and more is called Management Information. 

For repairs, the maximum target timescale for all non-emergency was 15 days in 2025/26 – the proportion of non-emergency responsive repairs completed within target was 74%.

The maximum target timescale for emergency was 4 hours in 2025/26 – the proportion of emergency responsive repairs completed within target was 83%.

See below for all the Management Information results.  These are also reported to Tenants Groups and in the annual report to tenants.

The results for all social landlords for last year are available on GOV.UK.