Hackney Carriage and private hire: Frequently asked questions

Answers to our most popular questions on taxis (Hackney Carriages) and private hire are listed. If you have a question that is not answered here, please contact the Licensing team.

The ranks at the railway stations are useful and Egham in particular is well used. Since the loss of the ranks in the Precinct car park in Egham we have been trying to find a location for another rank. So far this has not been successful; there is a shortage of suitable locations in Egham.

If you see anyone (other than a Runnymede licensed hackney) using the ranks, make a note of the vehicle make and registration number along with the plate number (if any) and let us know. If possible take a photo of the vehicle and driver.  It is illegal for other vehicles to use the ranks and where there is sufficient evidence and we can trace the driver we will take enforcement action.  As a witness you will have to be prepared give a statement, to attend a hearing, or appear in court if needed.

Fees are set by the Council each November and come into effect on 1 April the following year.

Fares are normally set by the Council in November and come into effect on 1 April the following year but they can change at any time if circumstances demand.

When there is any change to fares the new fares must be advertised in a local newspaper for a 14-day period to allow for any representations to be made.

Get in touch about licensing

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call and talk to our Customer Services team who will be happy to help. Alternatively, you can email the service direct.