Assistance dogs
Under the Equality Act 2010, licensed drivers of taxis and private hire vehicles are under a duty to carry passengers with guide, hearing and other assistance dogs without additional charge. Drivers can apply for to the Council for a certificate exempting them from carrying assistance dogs on medical grounds. None of the drivers licensed by Runnymede currently have an exemption certificate, drivers licensed by other Councils may have these.
Runnymede will take any refusal to carry assistance dogs very seriously. If you are refused carriage because of your assistance dog please obtain as much information as possible about the driver and vehicle and inform the licensing team.
Help us improve this website
We are always looking for ways to improve our website, share your thoughts on how we can improve the information or structure of the site. If you would like, leave your email address for any updates on your suggestions.
To get in touch about a service we provide use our contact us form
Did you find this page useful?
Get in touch about licensing
The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call during office hours and talk to our Customer Services team who will be happy to help.