Freedom of information complaints process

Can I appeal against the Council's decision to refuse my request for information?

If you are not satisfied with this response you may, within 40 working days of receiving our reply, ask for an internal review. If subsequently you are not satisfied with the Council's decision you may apply to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the internal review procedure provided by the Council.

The Information Commissioner can be contacted at the following address:

The Information Commissioner

Wycliffe House

Water Lane


SK9 5A

Website: Information Commissioner

To ask for an internal review please email or, write to us at

FOA Information Governance Officer

Runnymede Civic Centre

Station Road


KT15 2AH