Council launches new website and OneAccount portal

Runnymede borough council logo

It’s now easier than ever to access information and services from Runnymede Borough Council, with the launch of our new website.

It’s now easier than ever to access information and services from Runnymede Borough Council, with the launch of our new website. 

We know that many residents and businesses want to contact us online and our brand-new site has been designed to make it quick, easy, and simple to do just that. Our user-friendly site has been designed to be easy to browse from a phone, tablet, or PC. 

The website’s address url will be exactly the same at but the appearance will be significantly updated.

As well as clean and contemporary design, the key features of the site are: 

•    OneAccount – quick access to our interactive services in one place, 
•    improved site search function,
•    easy to use thanks to a simplified navigation, and
•    updated accessibility standards to help people who use screen readers.

Council Leader, Cllr Nick Prescot, said

It’s now easier than ever for residents to contact us, find information, and to access our services. Our mission is to support local people. By launching a new user-friendly website we’re able to quickly and easily communicate with and support our residents and help them to find important information like planning applications in their area and when their bins will be picked up.

In addition, the website includes a new customer portal called OneAccount which will enable people to access Runnymede services in just one click. From reporting a missed bin, to requesting a clean-up in the community, by signing up to OneAccount, residents can manage and track a range of services in one place.

Linda Norman, Corporate Head of Customer, Digital and Collection Services, added

Following months of hard work we’re thrilled to be launching our brand-new website. Built to meet the needs of our residents and businesses, it will provide an accessible and responsive self-service portal.

The site will also bring many of our consultations together in one place. It means residents and stakeholders can see all the issues or topics which we would like people to give their opinion on in one location.
Long-standing information like finding Council meeting reports, planning applications, applying for licences, and paying for services will be even easier to look for and deal with.


Published: 4 August 2021