Housing policies

Below you will find list of policies that the Council uses that guide how we work and the services we provide.

Communal lounge policy

• Using the communal lounges in our Independent Retirement Living schemes.

Compensation policy

• How we will compensate customers who have experienced loss, damage or inconvenience. 

Complaints policy

• How we handle complaints, including timescales.

 Home Improvement Agency Assistance policy

• When we can make changes to tenant's homes to support their physical needs

Mobility Scooter policy

• How we give permission to tenants and how they must store and safely maintain their mobility scooter.

Pet policy

• When we will allow pets and what we expect of tenants who are pet owners,

 Recharge policy

• When we will recharge for costs that are the tenant's responsibility.

Repairs policy

• What the Council will repair, and what the tenant is responsible for

 Quality policy

• Our commitment to demonstrating that we are customer focussed and continually trying to improve our services

 Support with moving policy

• Moving can be daunting, which is why we’re introducing a policy that provides help to those wishing to move to a smaller home.

 Damp and mould policy

• This policy sets out specific guidance to ensure that the Damp & Mould present in RBC properties is managed effectively.