Below are some of the Council’s policies for Housing Services. Please contact us if you need a policy that is not listed.
Our CCTV Policy (PDF) is for council tenants and explains the need to request the Council’s permission.
Our Compensation Policy (PDF) details how we will compensate customers who have experienced loss, damage or inconvenience.
Our Complaints Policy (PDF) details how we handle complaints, including timescales.
Our Damp and Mould Policy (PDF) sets out specific guidance to ensure that the Damp & Mould present in RBC properties is managed effectively.
Our Estate Improvement Policy is an opportunity to enhance the appearance of blocks, roads, or estates for the benefit of Runnymede residents.
Our Housing fraud policy (PDF) explains how does the Council tackle tenancy fraud.
Our Mobility Scooter Policy (PDF) details how we give permission to tenants and how they must store and safely maintain their mobility scooter.
Our Pet Policy (PDF) outlines when we will allow pets and what we expect of tenants who are pet owners.
Our Rent Policy (PDF) explains how rent is set and increased and how the Council complies with statutory and regulatory requirements on setting Social and Affordable Rents.
Our Recharge Policy (PDF) outlines when we will recharge for costs that are the tenant's responsibility.
Our Repairs Policy (PDF) sets out what the Council will repair, and what the tenant is responsible for.
Our Support With Moving Policy (PDF) provides help to those wishing to move to a smaller home.
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