Housing policies

Below you will find a list of policies that the Council uses that guide how we work and the services we provide.

PDF icon Compensation policy

  • How we will compensate customers who have experienced loss, damage or inconvenience. 

PDF icon Complaints policy - This policy is currently under review.

  • How we handle complaints, including timesclaes.

PDF icon Disabled Adapatation policy

  • When we can make changes to a tenant's home to support their physical needs,

PDF icon Housing Allocation policy

  • Who is eligable, who qualifies and who has a priority on the social housing register,

PDF icon Mobility Scooter policy

  • How we give permission for tenants should store and safely maintain their mobility scooter.

PDF icon Pet policy

  • When we will allow pets and what we expect of tenants who are pet owners,

PDF icon Recharge policy

  • When we will recharge for costs that are the tenant's responsibility.

PDF icon Repairs policy

  • What the Council will repair, and what the tenant is responsile for.