We have issued letters for customers in bands A-D who do not pay by Direct Debit to provide their bank details for this payment. If you have received a letter with an access code click on the link below to securely provide your bank details.
We are required to check bank details provided using the Government’s Spotlight automated due diligence tool which will flag any discrepancies in data provided.
If a discrepancy has been flagged we require you to provide a copy of a bank statement which clearly shows the bank details for the payment to be made to and the address of the property that you were residing at as of 1 April 2022.
Please email a copy of this to firstname.lastname@example.org quoting your Council Tax account number.
On 3 February 2022, the chancellor announced that Council Tax payers who live in band A to D properties will receive a one-off payment of £150 per household The payment is to support households with rising energy costs.
The payment does not appear on the annual Council Tax bill.
How do I receive payment?
If you pay your Council Tax by Direct Debit, the payment will go directly into your bank account.
If you do not pay Council Tax by Direct Debit, we will contact you by post with information on how to provide your bank details with a link to the website and a code to access the form on our online portal.
Please do not contact us to chase this payment, we will be in touch with you.
When will payment be made?
We have paid a large number of eligible customers where the bank account details held against the account matched against the name on the Council Tax bill. Checks are being undertaken for those that did not match and we may contact you by letter to request further information to ensure we make the payment to the correct bank account.
For eligible customers who do not pay by Direct Debit we have sent letters with instructions on how to securely provide bank details on our website for the payment to be made. If you have received one of these letters you can provide your bank details online.
All payments must be made by the end of September. For households we know are eligible but do not provide us with bank details to process the payment we will be making a payment of £150 to their Council Tax account. However, this will not be done until September at the end of this process.
What will the payment look like in my bank account?
Payments will show on your bank statement with a reference similar to the following:
RUNNYMEDE BOROUGH COUNCIL
Who is eligible?
The person who is liable to pay the Council Tax on 1 April 2022 for a property which is in Council Tax bands A to D.
- The property is someone’s sole or main residence
- The property is not a second home
What if I do not pay Council Tax because I receive full Council Tax Support?
You will receive the £150 energy bill rebate if you meet the criteria mentioned above.
Does this amount of £150 have to be repaid?
What if I receive a payment for which I am not eligible?
If you have been paid a £150 payment for which you are not eligible, please contact us immediately.
The government and Runnymede Borough Council will not tolerate any Council Tax payer falsifying their records or providing false evidence to gain access to the Energy Rebate or Discretionary Fund.
A Council Tax payer who provides false information or makes false representation in order to benefit from the Energy Rebate or Discretionary Fund may be guilty of fraud under the Fraud Act 2006.
What if I live in a house which is in a band E to H?
The government have provided us with limited funds to make some discretionary payments for those struggling with energy bills who live in bands E to H. Our energy rebate policy sets out the criteria for those households who will be eligible for a discretionary energy payment which is summarised below.
For those living in bands E to H who receive Council Tax Support and pay their Council Tax by Direct Debit, as long as the bank details held match a name on the Council Tax account, then the £150 payment has been automatically paid. These payments were issued on 3rd August 2022. Please allow up to 5 working days for the payment to appear in your bank account.
For those living in bands E to H who receive Council Tax Support but do not pay their Council Tax by Direct Debit, we have issued a letter to the property address asking for you to provide the bank details you wish for the payment to be made to along with a copy of a bank statement which clearly shows the bank details for the payment to be made to and the address of the property that you were residing at as of 1 April 2022.
This is necessary as we are required to check bank details provided using the Government’s Spotlight automated due diligence tool as part of the pre-payment assurance checks.
What if I live in a house of multiple occupation (HMO)?
The Council has ensured that surplus funds remain to assist HMO households where they are exposed to rising energy prices in a similar way to other households. We will update our website with necessary details for these households once we have decided how this will be administered. These payments are included under our discretionary policy and will be paid by the end of November 2022.
If you live in a band A to D property and receive Council Tax Support you may also be entitled to a top-up payment of £40
If you have already received the £150 energy payment, the £40 top-up will be paid to the same bank details we hold. If you are yet to provide bank details for the £150 energy payment, we will post this to your Council Tax account at the end of the process, along with the £40 top-up. If you are entitled to both the £150 and £40 payment these may not be posted to your Council Tax account at the same time. Details regarding the £40 top-up payment are included in our discretionary policy which are to be paid by the end of November 2022.
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