Power cut

When there is a power cut people are unsure who to call. Calling 105 will put you through to your local electricity network operator - the company that manages the cables, wires and substations that bring electricity into local homes and businesses. Find out more on the Power Cut 105 website.

Priority Services Register

The Priority Services Register is for people who might need extra support during a power cut; for example, people who need electricity for vital medical equipment. If you are on the Register and you have a power cut you should continue to call the phone number that you have been given when you signed up.  

How to prepare for a power cut

  • Keep a torch handy - it's much safer than using candles
  • Get a battery-powered or wind-up radio (useful for keeping up to date with relevant local news)
  • Keep warm - keep a blanket and warm clothing handy, and fill a vacuum flask or hot water bottle
  • Stock your cupboard with food and drink that does not require electricity to prepare it
  • Keep your mobile phone and laptop fully charged
  • Check your network operator's website or social media channels for updates

During a power cut

  • Switch off all electrical appliances that shouldn't be left unattended, ready for when the power comes back on
  • Leave a light on so you know when the power cut has been resolved
  • Check to see if your neighbours are okay
  • Wrap up warm
  • Contact your electricity network operator to report the power cut, either by calling 105

Using phones during a power cut

Cordless phones probably won't work during a power cut. They take their power from the mains and most don't have battery back-up. Traditional corded phones will work - you might want to keep one handy so you can plug it in and make phone calls if you have a power cut. In most cases, mobile phones will work if they are charged.