Protecting children and adults from harm

If you are concerned for the safety of a child or an adult with care and support needs is experiencing or at risk of abuse or neglect you should contact the Children’s Single Point of Contact (C-SPA) or the Adult Social Care team. In an emergency (such as immediate danger) you should call 999.

What is abuse?

Abuse can take many forms including:

  • Physical abuse - this includes being hit, shaken, kicked, being locked in a room or inappropriate restraint.
  • Sexual abuse - this includes an adult being made to take part in a sexual activity when they have not given or are not able to give their consent.
  • Psychological abuse - this includes being shouted at, ridiculed, or bullied, threatened with harm, blamed or controlled by intimidation or fear.
  • Financial or material abuse - this includes theft, fraud, financial exploitation, and pressure in connection with financial matters or misuse of someone else's finances.
  • Neglect - this includes the failure to provide essential care and support needs that results in someone being harmed.
  • Discrimination - this includes ill treatment, harassment, threats or insults due a person's age, gender, sexuality, disability, race or religious belief.
  • Modern slavery - this incudes human trafficking and forced labour.

Anyone can refer a safeguarding concern. For example, they might be a friend, family member, carer, a professional working with adults with care and support needs or someone who thinks they themselves have been abused.

If you suspect abuse reporting it can bring it to an end. It is in everyone's business to look out for others and protect them from abuse.

You can make a safeguarding report by:

  Monday to Friday 9am to 5pm Out of hours phone (Emergency Duty Team)
Phone 0300 470 9100 01483 517898
Email (children) (adult)

For further information please visit:

If you have already been in touch and would like to contact your allocated social worker or family support worker directly.

  • Children's social care services (North West team) can be contacted on 0300 123 1630
  • Adult Social Care, Runnymede Locality Team can be contacted on 01932 794 800

Other useful contacts