Annual canvass

The annual household canvass to update the register of electors is changing this year. Look out for your canvass communication which we will send around mid August.

How it works

Canvass reform means that we will data match all individuals within households with the Department for Work and Pensions Customer Information System (DWP CIS) in mid-June - based on test data undertaken earlier this year we expect approx. 70% of households to match.

  • Matched Households - You will receive a letter outlining the details of people registered at that property if all the details on the letter are correct you DO NOT need to respond. If they have changed you should let us know using the online service or by calling the Helpline number to make the changes.
  • Unmatched Households - For the 20% of households in the Borough that we do not get a full match for will receive a letter outlining the details of people registered at that property. The letter will ask you to use the online service or call the Helpline number to make any changes. You do NOT need to send the letter back to us. Please respond as soon as possible as this will avoid us having to contact you again. 

 

Get in touch about elections

The quickest way to contact us is by using our online forms which are available 24 hours a day, 7 days a week. If you need to speak to us give us a call and talk to our Customer Services team who will be happy to help. Alternatively, you can email the service direct.