What do we hope to get out of engagement?
- Train all housing staff on tenant engagement to ensure they are all listening to tenants voices and acting upon them
- Improve customer satisfaction by learning from service users feedback
- Invest in areas that tenants feel need the council's attention, rather than acting like ‘we know best’
- Have more tenants and leaseholders talk to us from currently underrepresented groups such as young people or people from minorities
- Get feedback from those who regularly or recently experience some of our services
- That communities will come up with solutions that we can support
- Co-create policies and services so we know we are meeting tenants needs
Help us improve this website
We are always looking for ways to improve our website, share your thoughts on how we can improve the information or structure of the site. If you would like, leave your email address for any updates on your suggestions.
To get in touch about a service we provide use our contact us form
Did you find this page useful?