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Taxi and Private Hire: Frequently Asked Questions

Answers to our most popular questions on Taxis (Hackney Carriages) and Private Hire are listed. If you have a question that isn't answered here, please contact the Licensing team.

Why do we not have more taxi ranks in Runnymede?

The ranks at the railway stations are useful and Egham in particular is well used. Since the loss of the ranks in the Precinct car park in Egham we have been trying to find a location for another rank. So far this has not been successful; there is a shortage of suitable locations and little in the way of any suggestions from the trade. One area we are exploring is the setting up of a rank in the new Addlestone shopping and leisure development, we will update you on this as soon as we have any news.

What do we do if we see vehicles other than Runnymede licensed Hackney Carriages using ranks?

If you see anyone (other than a Runnymede licensed hackney) using the ranks, make a note of the vehicle make and registration number along with the plate number (if any) and let us know. If possible take a photo of the vehicle and driver.  It is illegal for these other vehicles to use the ranks and where there is sufficient evidence and we can trace the driver we will take enforcement action.  As a witness you will have to be prepared give a statement, to attend a hearing, or appear in court if the need arises.

Why do you have to show your driving licence or birth certificate on renewing your driver's licence?

When renewing your driver's licence you have to show your driving licence and a birth certificate or passport. These are to check that you are who you say you are, you still have a licence and have not had to surrender it to DVLA and to identify you as the person applying for the HC/PH licence. A birth certificate is used in cases where the applicant does not have a passport.

In addition to this the Immigration Act 2016 introduced statutory right to work checks in relation to the HC/PHV trade which means councils will have a duty to check applicants have a right to work and leave to remain in the UK.

When can you expect a new policy to regulate hackney and private hire licensing in Runnymede?

We have carried out a review of our taxi licensing conditions and requirements and prepared a draft taxi policy.

The thoughts behind this are that we need to have a clear unambiguous policy / guidance document so with that in mind the content has been expanded. We have removed some unnecessary requirements and conditions and amended many to make them clearer, some new conditions or requirements have been added along with explanations of why we require them. Other areas such as the convictions policy have had some major changes.

The policy has been subject of consultation June to Sept 2016 and it will be discussed at the Regulatory Committee meeting on 12 January 2017.

How have drivers been told how fees are calculated?

Initially all drivers and operators were sent a letter and an e mail if they had supplied one, on 5 December 2014. This fully explained the reasoning behind the new fees, a version of this was also placed on the website for your information. The fee setting report is a public document and was made available on the council website prior to the Regulatory Committee meeting to decide fees in  November 2016.

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