Runnymede Befriending Service

At this time, more than ever before even the most resilient of us need friends to talk to. If you would like to make a new telephone friend, someone to share your day with or just chat about the weather, we can help connect residents with a friendly voice through the new Runnymede Befriending service.

Make a new Telephone Friend

If your friends have moved or you find it difficult to get out and meet people then our new Telephone Befriending Service may be just the thing for you! We'll match you with a local Volunteer Telephone Befriender who'll ring you on a regular basis for friendly conversation. Register using the form below.

Who can sign up for the Runnymede Telephone Befriending Service?

  • Runnymede residents over 18 years of age

  • You must have your own landline or mobile phone

  • You must be able to hear and be understood over the phone

  • You must be able to commit to a regular weekly call from your assigned Volunteer Telephone Befriender

Please note Runnymede Befriending Service may not be suitable for all. For people with memory loss or dementia, Side by Side service may better meet your requirements. For those with mental health issues, Amigo may be able to provide more specialist support.

REGISTER HERE

Befriending Resident

Become a Volunteer Telephone Befriender

Making new friends is a great way for residents to stay connected to their communities, but did you know that volunteering has many positive benefits for volunteers too? Volunteering can give people a sense of renewed purpose, an opportunity to learn new skills or simply to reconnect and give back to their community.

We are recruiting initially for Telephone Befriending Volunteers. For those who want to, and once Covid-19 restrictions are lifted, there will be an additional opportunity to have 'Visiting' status added to the job title which means that you can also visit your matched Service User face to face in their home or in the community. The legal regulations are different for each role, the face to face role requiring a more detailed Enhanced DBS check.  Please see the full Befriending Volunteer role descriptions for more details.

 

Our Volunteer Telephone Befrienders must:

  • Be aged 18 years or over, and live in or near to the borough

  • Be available for a regular scheduled weekly appointment times agreed between you and your matched Service User

  • Be able to hear and be understood over the phone

  • Undertake a DBS check with Runnymede Borough Council

  • Provide 2 referees 

  • Be willing to complete any feedback to monitor the performance of the service and the safety of your matched Service User

  • Undertake training opportunities offered

Volunteer Befrienders role descriptions

Job title

· Telephone Befriending Volunteer

Job title

· Telephone Befriending Volunteerwith additional Face to Face 'Visiting' status

Hours

· Ideally 1 hour per week (includes 30-minute telephone call and monitoring)

Hours

· Ideally 1.5 hours per week (includes 30-minute monitoring)

Reports to

· Befriending Coordinator, Community Services

Location

· Service users from Runnymede borough only. Volunteers should be living in the Runnymede borough or vicinity.

· Telephone calls to be made from the volunteer's abode using the volunteer's own equipment

Location

· Service users from Runnymede borough only. Volunteers should be living in the Runnymede borough or vicinity.

· Visits to the Service Users home or to a community or other venue e.g. garden centre, cinema, museum

Role

· To provide telephone friendship and wellbeing support to anyone who is deemed eligible and with whom they are matched by the Befriending Coordinator, with the aim of helping them feel more connected to their local area and events.

· Service user may be classed as vulnerable; and may be an elderly, ill or disabled adult

· Service users are over 18 years

Role

· To provide face to face friendship and wellbeing support to anyone who is deemed eligible and with whom they are matched by the Befriending Coordinator, with the aim of helping them feel more connected to their local area and events.

· Service user may be classed as vulnerable; and may be an elderly, ill or disabled adult

· Service users are over 18 years

Support guidelines

· Chatting about local news events

· Letting the Service User speak with authority about their hobby or interest

· Alerting the Befriending Coordinator if the service user needs signposting or additional wellbeing support

· Helping to boost morale and bolster confidence through positive affirmations

· NOT counselling or advice giving

· Not meeting service user face to face

Support guidelines

· Joining the service user in attending events or taking advantage of local outings advertised

· Letting the Service User speak with authority about their hobby or interest

· Alerting the Befriending Coordinator if the service user needs signposting or additional wellbeing support

· Helping to boost morale and bolster confidence through positive affirmations

· NOT counselling or advice giving

· Meeting service user face to face this may be in the service user's home or in the community

· NOT dealing with money or finances of service user

Boundaries

· Sign up to the Befriending Charter

· To comply with Runnymede Borough Council policies and procedures on Safeguarding, Data Protection, Expenses and any others that we may add.

· Participate in training as deemed necessary Comply with monitoring procedures

· NOT counselling or advice giving

· Not meeting service user face to face

· Basic DBS certificate required

Boundaries

· Sign up to the Befriending Charter

· To comply with Runnymede Borough Council policies and procedures on Safeguarding, Data Protection, Lone Working, Expenses, Driving for Work and any others that we may add.

· Participate in training as deemed necessary Comply with monitoring procedures

· NOT counselling or advice giving

· NOT looking after a service user's cash, bills or shopping because they are ill, disabled or elderly

· NOT driving service users to where they get health or social care

· Enhanced DBS certificate required

Personal Qualities

· Good communication skills

· Good listening skills

· Reliability and commitment

· Empathy

Expenses

· Runnymede Borough Council will reimburse telephone expenses in line with expenses policy

Expenses

· Runnymede Borough Council will reimburse telephone expenses, mileage and sundries (e.g. lunch, entrance fees) in line with expenses policy

 
  
  

APPLY HERE

Befriending Volunteer

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