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Halls: Frequently Asked Questions

This is a frequently asked questions page for halls. If you are unable to find the answer to your query please contact Customer Services (Halls) or the Community Halls Manager.

  • Q1: How do I find out which halls are available and when?


    Please contact Customer Services (Halls).

  • Q2: Can I view the venue before I book it?


    Yes, we highly recommend you view the facilities that you may wish to book. Please contact Customer Services (Halls) who will give you the relevant contact number for viewing only.

  • Q3: What is included in the price?


    Tables and chairs which can be set up for you in advance if you submit a table plan that is approved a minimum of 10 days prior to the booking date. Some halls have basic stage facilities and this is included if you have booked the main hall. Kitchen facilities and other equipment are available but at an additional charge. Please contact Customer Services (Halls) for further information.

  • Q4: How much does it cost to hire a hall or room?


    Please contact Customer Services (Halls) for an individual quote to meet your personal requirements.

  • Q5: Do I need to pay a deposit?


    Yes, a deposit is required for most bookings.

  • Q6: When do I need to pay for my booking?


    You will be sent an invoice two months prior to the hire date. The deposit is paid at the time of booking. If you make a booking within two months of the hire date then both the deposit and hire charge need to be paid in full at the time of booking, when completing the booking form.

  • Q7: What time will I have access to the hall?


    From the time you booked the hall from. Please ensure you leave enough time for set up and clearing away within your booking times.

  • Q8: Do we need to clear up after our event?


    Yes. All hired facilities and communal areas used (including toilets) must be left clean and tidy (as you found them). Rubbish must be bagged and placed in the outside bins. The dishwasher should also be emptied and all crockery/utensils put back where you took them from.

  • Q9: Can we play music?


    Yes, within the conditions of the Premises Licence which outlines the latest music can be played to.

  • Q10: Can I have a bouncy castle in the hall?


    Yes. The company you employ must have adequate public liability insurance which we would need to see prior to the event. You should provide mats to protect the floors. Height restrictions will apply and these can be checked with Customer Services (Halls).

  • Q11: Can I have alcohol at my event?


    Yes. A bar service can be hired. Details from Customer Services (Halls) and approval from Runnymede Halls Manager/Designated Premises Supervisor (DPS). Please refer to the full Terms and Conditions.

  • Q12: What catering equipment is available/can we employ our own caterers?


    We can supply crockery and cutlery, the use of a commercial dishwasher, oven and hob and microwave which is included in the cost of the hire of the kitchen for catering. If you employ outside caterers, you must ensure they have adequate public liability insurance which we would need sight of. The caterers must leave the kitchen, all equipment and appliances clean and tidy (as they found them). Any additional equipment the caterers may wish to bring in would need the approval of the Runnymede Halls Manager and be PAT tested if electrical. No gas appliances permitted including LPG apparatus. All equipment must meet current health and safety requirements.

  • Q13: What equipment is not allowed?


    Lighted candles or candles with wicks, barbeques, hog roasts, ice, smoke or bubble machines, gas cylinders of any kind e.g. for inflating helium balloons. (These balloons should only come on site after inflation.)

  • Q14: Can I bring in my own electrical equipment?


    Any electrical equipment brought on site must be agreed with the Community Halls Manager in advance of booking, in writing. All electrical equipment should hold a current valid PAT test that can be visibly seen and checked.

  • Q15: Are there any optional extras offered for hire?


    Yes. Please see the hall equipment hire list page.

  • Q16: What parking facilities are available?


    The Hythe Centre has its own car park with clearly marked disabled bays. Chertsey Hall has two disabled parking bays/ loading bay and there are two public car parks very close by.

  • Q17: What is your cancellations policy?


    You will receive a full refund of your deposit and any hire fee paid if you cancel in writing giving two calendar months' notice. A nominal admin fee may be applicable.

  • Q18: Do you have a civil marriage licence?


    No, not at the moment.

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