Personal searches of the local land charges register

A personal search is a search of the Local Land Charges register which you can carry out yourself free of charge at the Civic Centre, Addlestone.

12 APRIL 2021

Due to the ongoing impact of Coronavirus (Covid-19) on our services we have, for the safety of our staff and visitors, temporarily amended personal search procedures to the following.  All visits to the office to carry out a Personal Search will need to be booked in for an appointment time. This will need to be done via the Land Charges Office, see full procedures below.

Please see the document called 'Icon for pdf Personal Search Register [269.2KB]' for full details of how to use this service. 

Please email with the following information in the Subject Field: 'PERSONAL SEARCH BOOKING- give your preferred day/time' from the following options: 

Monday - Thursdays        14:45        15:30         16:15

Fridays                             14:00        14:45        15:30

We do not need search details or plans from you, just an afternoon you would like to attend and a time within the specified timeframes above. No morning appointments can be given at this time as these are the busiest times in the office and numbers in the building are currently limited.

Search booking requests will be dealt with in strict order of receipt and are for approximately 30 minutes each. 

At your booking time please arrive outside the main entrance and follow the instructions for using the hand sanitiser and temperature gauge.  You are asked to wear a face covering and you will also be required to complete a COVID sign in and out sheet in case your details are later needed for track and trace purposes (information is retained for 6 weeks).  You will then be asked to watch a two minute video so that you are aware of the measures being taken to protect everybody in the building.

Please bear in mind that numbers allowed in the building at any one time are limited and there may be times when you will have to wait to enter.

Antibacterial wipes and hand sanitiser is provided on the public desk and areas are being cleaned on a regular basis throughout the day.

The above process will apply with immediate effect.

Information on how to obtain replies to any of the Con 29 questions which you may require can be found in the documents at the bottom of this page.

The fees for us to undertake research for any of the Con 29 questions which you may require can be found in the same document. 

To request individual enquiries of the Con29 (not Optional enquiries) you would also need to apply for each individual search by email, with the appropriate plan attached and the subject line should be: INDIVIDUAL CON29 Part 1 SEARCH - property address.

Payment for these CON29 searches would need to be made via our online service.

If you require any Con29 Optional enquiries these can be requested through our online search request service..

All of our internal working processes have been required to change to accommodate as much working from home as possible which unfortunately means that all of our current processing times may not be achievable over the next few months.

The above process will apply as of 5 November 2020.

Inspection of additional information under EIR will unfortunately not be possible whilst we are unable to offer in person appointments.

As advised above, we can offer a fully researched response to individual Con 29 questions if required.

If you require any assistance with finding information which is currently available on our website please email

As you will appreciate these steps have been taken to help protect the safety and wellbeing of both staff and visitors and we will advise you as soon as we are able to return to our usual working processes.


Examples of information recorded in the Local Land Charges register are:

  • Tree preservation orders
  • Enforcement notices
  • Financial charges
  • Planning agreements.

Guidance on how to use the service is available on the PC Desktop in the Front of House area for your use.

As this is a fully automated service, occasionally computer problems will occur as with any other system software. Problems will be resolved as a matter of priority by our in-house support team.

Any planned upgrade/downtime to the service will be advertised on this web page.

> February 2020: The Council is currently only able to provide limited access to the software required to carry out both parts of the personal searches at present. Please allow plenty of time if you wish to carry out a search.

We apologise for any inconvenience this may cause

Please see Icon for pdf Access to Information - CON29 (2016) [288.08KB] and Icon for pdf Access to Information - Highways Information [66.9KB] (Con 29 2016) and Icon for pdf Runnymede Road Register [304.24KB].

For a list of Assets of Community Value please see the Assets of community value page.