Repairs

For repair requests, please contact our Customer Services Team on 01932 838383 or email housing.repairs@runnymede.gov.uk

Emergency Repairs

For all emergency repairs, please call 01932 838383.

An emergency repair is any of the following circumstances:

  • total loss of electric heating or hot water (November to April only)
  • total or partial loss of cold water supply
  • total or partial loss of electrics
  • leaking pipes or drains
  • blocked drain or toilet, or no other toilet that can be flushed within the property
  • unsafe electrics
  • re-securing / making safe items if they are dangerous or a risk to life, e.g. windows and external doors etc.

 

Your responsibilities for repairs

As a tenant you are responsible for maintaining certain parts of your property.

These responsibilities include:

  • blockages to waste pipes, gullies and WCs caused by misuse
  • chimney sweeping
  • curtain rails
  • damage caused by forced entry by the police (unless nothing was found and no-one charged)
  • damage caused by you, anyone living with you, your visitors or pets
  • door adjustments required when installing flooring or floor coverings
  • doorbells (if battery powered) and door furniture
  • fuses and plugs on your own appliances
  • gardens / garden contents
  • general decoration
  • glazing (unless authorised by us)
  • keys - lost or stolen, including the replacement of locks
  • plaster damage (minor damage such as surface cracking)
  • plugs and chains for all baths, sinks, wash hand basins and WCs
  • re-programming of heating and hot water control panels
  • shower heads and hoses
  • smoke alarms (if battery powered)
  • tap washers
  • toilet seats (unless resident is in sheltered accommodation)
  • TV aerials and satellite dishes (unless linked to a communal aerial)
  • wasp's nest (unless they are interfering with our ability to carry out repairs)
  • wooden sheds or outbuildings.

For further information, please check your Icon for pdf Tenancy Agreement [1.24MB] or Icon for pdf Tenants' Handbook [473.36KB]. Alternatively, contact us on 01932 838383 or email housing.repairs@runnymede.gov.uk