Paying your rent

The easiest way to pay your rent is to set up a direct debit, or you can make payments online with a credit or debit card.

Pay your rent online. You will need your rent reference number. Payments can take up to two working days to show on your account.

You can set up a direct debit by completing our online form. You can choose to pay either monthly, weekly, fortnightly or 4-weekly.

Other ways to pay

Post Office or shops with Pay Point

You can use your white rent 'swipe card' to pay at any UK Post Office or shop that advertises Pay Point. Payments can take up to five working days to show on your account.

Please contact your Tenancy Management Officer if you require a new swipe card.

At the Civic Centre

Use our payments machine in reception to pay with your rent reference number. Payments can take up to two working days to show on your account.

Phone

To pay by phone you can call our auto-payment service which is available 24/7 on 01932 425030. Alternatively call customer services on 01932838383. Please ensure you have your rent reference number and credit or debit card to hand. Payments can take up to two working days to show on your account.

Post

Cheques should be made payable to 'Runnymede Borough Council' and posted to: Tenancy Management, Runnymede Borough Council, Runnymede Civic Centre, Station Road, Addlestone, KT15 2AH. Please write your name, address and rent reference number on the back of the cheque. Payments can take up to two working days to show on your account but may be reversed if the cheque is returned unpaid (if there are not enough funds in your bank account).

Mobile payment terminals

If one of our Tenancy Management Officers visits you, they can offer the facility to use a debit or credit card via a mobile payment terminal.

Struggling to pay your rent?

You may be able to claim Housing Benefit or Council tax support if you are on a low income.

You must pay your rent on time to avoid being in arrears. This means that your unpaid rent will build up and over time you will find it more and more difficult to pay your rent on top of the arrears you already owe.

Being in arrears can have serious consequences including being taken to court or even being evicted. You can get advice from Tenancy Management. Money advice is also available online.

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