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Paying your rent

The easiest way to pay your rent is to set up a direct debit, or you can make payments online with a credit or debit card.

Pay your rent online. You will need your rent reference number. Payments can take up to two working days to show on your account.

You can set up a direct debit by completing our online form. You can choose to pay either monthly, weekly, fortnightly or 4-weekly.

Other ways to pay

Post Office

Use your white plastic rent 'swipe card' to pay at any UK Post Office. Payments can take up to five working days to show on your account.

At the Civic Centre

Use our cash machine in reception to pay with your rent reference number. Payments can take up to two working days to show on your account.

Phone

Call 01932 838383 with your rent reference number to pay by credit or debit card. Payments can take up to two working days to show on your account.

Post

Cheques payable to 'Runnymede Borough Council' can be posted to: Tenancy Management, Runnymede Borough Council, Runnymede Civic Centre, Station Road, Addlestone, KT15 2AH. Please write your name, address and rent reference number on the back of the cheque. Payments can take up to two working days to show on your account but may be reversed if the cheque is returned unpaid (if there are not enough funds in your bank account).

Mobile payment terminals

If one of our Tenancy Management Officers visits you, they can offer you the facility to use a debit or credit card via a mobile payment terminal.

Struggling to pay your rent?

You may be able to claim Housing Benefit or Council Tax Support if you are on a low income.

You must pay your rent on time to avoid being in arrears. This means that your unpaid rent will build up and over time you will find it more and more difficult to pay your rent on top of the rent you already owe.

Being in arrears can have serious consequences including being taken to court or even being evicted. You can get advice from Tenancy Management. Money advice is also available online.

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