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Carers' support and services

We support carers with day to day living and transport and can advise on other services that are available locally.

Community Services

Community Services may support carers with day to day living and facilitate timely discharge from hospital. These include:

Free travel

Carers are able to travel free with the person they care for when using the Community Transport Service.

Benefits advice

Benefits advice is provided to residents who are carers by funding Runnymede and Spelthorne Citizens Advice Bureau and Age UK Runnymede and Spelthorne.

Carer Friendly Community

The Council aims to develop a Carer Friendly Community. We want to help carers live independently as long as possible with the person cared for, by utilising statutory and voluntary services. 

Staff are encouraged to signpost carers to appropriate services.

The Named Carer's Champion at Runnymede Borough Council is Suzanne Stronge, who:

  • promotes Carers Rights Day at Runnymede Borough Council
  • signposts members of staff who are carer's to information and services as appropriate
  • works with Runnymede Carers Support to advertise Runnymede Borough Council services and provide transport for outings for carers.

For National Carers Week 2017, a fridge magnet with shopping information for people with dementia, or carers who look after relatives or friends with dementia was piloted at the Pooley Green Shopping Parade. See the pdf icon Pooley Green list of shops [530kb].

For a list of Carers Support Groups 2017 please see worddocuments icon Carers Support Groups 2017 [135kb].

Dementia Action Alliance

An Addlestone, Egham/Hythe and Pooley Green Dementia Action Alliance has been set up with Frances Dyble Goode the Runnymede Carers  Dementia  Champion, and Alzheimer's Society.

A leaflet has been produced for shops on how to help customers with dementia and where people with dementia and their carers can access support and regular activities. See the pdf icon Dementia Awareness - for Shops and Businesses [319kb] leaflet.

Carer's Rights Day -  Friday 24 November, noon to 2pm

Hosted by Runnymede Borough Council and UNISON.

Please come along if you, or someone you know, are a carer for an elderly relative, parent, partner or child.  We have information, good advice and a useful smartphone app to show you.  Caring for someone with ill health, poor mental health, special needs or life-limiting or disabling conditions can be very challenging.

Carers can sadly often feel isolated, exhausted and anxious. Talking to someone with similar experiences can often help and we can point you in the direction of practical support and guidance.  

We can also offer tea, cake and support so come along and visit us next Friday.

10am to 11.30am - Revive Coffee Shop, Chertsey 

Noon to 2pm - Committee Room, Runnymede Civic Centre, Addlestone

Carers UK

Interactive learning materials for coping with stress, tips for staying healthy and how to make the most of your time.

Dementia Day Service for Carers at Rodwell House

Rodwell House is working With Runnymede Dementia Carers Support Group to Provide Day Care Service for People with Dementia.

Ernie Graham (owner) has offered the use of Rodwell Nursing Home to the Runnymede Dementia Carers Support Group for three hour sessions. Rodwell Farm Nursing Home won a Surrey Care Award for the innovative ways residents are kept in touch with family and friends. This is another ground breaking project for Ernie Graham and Karen Ragett Manager of Rodwell House.

Karen said; " We are looking forward to the group being run from our beautiful new building and to supporting the initiative as the group grows".

For more details on the day care service please contact Frances Dyble-Goode (Runnymede Dementia Carers Support Group) on 01932 342910 or 07799 066219. Alternatively, contact Emma Butler at

Useful information

Carers Support Runnymede (Reg. Charity No.1100317) provide free, confidential, independent advice and information to carers aged 18 and over. The charity also offers a 'listening ear' , emotional support, advocacy, access to carers support payments, assistance with phone calls, form filling and letter writing. Further support includes 'Enabling Carers' workshops, social events, monthly support groups and a quarterly newsletter.

For more details please telephone 01932 564446 or e-mail

Hebrews Café at St Paul's, Addlestone offer free refreshments for carers when they take their loved one to the café. Visit Hebrews Café for more information.


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