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Carers' support and services

We support carers with day to day living and transport and can advise on other services that are available locally.

Community Services

Community Services may support carers with day to day living and facilitate timely discharge from hospital. These include:

Free travel

Carers are able to travel free with the person they care for when using the Community Transport service.

Benefits advice

Benefits advice is provided to residents who are carers by funding Runnymede and Spelthorne Citizens Advice Bureau and Age UK Runnymede and Spelthorne.

Carer Friendly Community

The council aims to develop a carer friendly community. We want to help carers live independently as long as possible with the person cared for, by using statutory and voluntary services. 

Staff are encouraged to signpost carers to appropriate services.

The Named Carer's Champion at Runnymede Borough Council is Suzanne Stronge, who:

  • promotes Carers Rights Day at Runnymede Borough Council
  • signposts members of staff who are carer's to information and services as appropriate
  • works with Runnymede Carers Support to advertise Runnymede Borough Council services and provide transport for outings for carers.

For National Carers Week 2017, a fridge magnet with shopping information for people with dementia, or carers who look after relatives or friends with dementia was piloted at the Pooley Green Shopping Parade. See the pdf icon Pooley Green list of shops [530kb].

For a list of carers support groups please see worddocuments icon Carers Support Groups 2017 [135kb].

Dementia Action Alliance

An Addlestone, Egham/Hythe and Pooley Green Dementia Action Alliance has been set up with Frances Dyble Goode the Runnymede Carers Dementia  Champion, and Alzheimer's Society.

A leaflet has been produced for shops on how to help customers with dementia and where people with dementia and their carers can access support and regular activities. See the pdf icon Dementia Awareness - for Shops and Businesses [319kb] leaflet.

Carers UK

Interactive learning materials for coping with stress, tips for staying healthy and how to make the most of your time.

Crossroads Care SurreyCrossroads

Crossroads Care Surrey is a leading, registered charity that has been providing vital respite breaks to unpaid carers in the county for more than 30 years. Our core purpose is to improve the quality of life of unpaid carers and the people for whom they care. 

We want to maintain and improve their physical and mental well-being. We support Surrey carers by enabling them to take a break from their responsibilities, with the peace of mind that comes from the knowing the person with care needs is in the good, reliable and professionally trained hands of our carer support workers.

Our services operate throughout Surrey and include; three hours a week respite care; adult social clubs and our children's Saturday club for youngsters with disabilities and complex health needs.

We also have a variety of self-funded respite packages that offer extended time away from their caring responsibility. In partnership with the NHS we also provide an end of life service (charity number 1125048).

For more information, please visit, e-mail or telephone 01372 869970. The head office address is 121 Kingston Road, Leatherhead, Surrey KT22 7SU.

Dementia Day Service for Carers at Rodwell House

Rodwell House is working With Runnymede Dementia Carers Support Group to Provide Day Care Service for People with Dementia.

Ernie Graham (owner) has offered the use of Rodwell Nursing Home to the Runnymede Dementia Carers Support Group for three hour sessions. Rodwell Farm Nursing Home won a Surrey Care Award for the innovative ways residents are kept in touch with family and friends. This is another ground breaking project for Ernie Graham and Karen Ragett Manager of Rodwell House.

Karen said; " We are looking forward to the group being run from our beautiful new building and to supporting the initiative as the group grows".

For more details on the day care service please contact Frances Dyble-Goode (Runnymede Dementia Carers Support Group) on 01932 342910 or 07799 066219. Alternatively, contact Emma Butler at

Useful information

Carers Support Runnymede (Reg. Charity No.1100317) provide free, confidential, independent advice and information to carers aged 18 and over. The charity also offers a 'listening ear' , emotional support, advocacy, access to carers support payments, assistance with phone calls, form filling and letter writing. Further support includes 'Enabling Carers' workshops, social events, monthly support groups and a quarterly newsletter.

For more details please telephone 01932 564446 or e-mail

Hebrews Café at St Paul's, Addlestone offer free refreshments for carers when they take their loved one to the café. Visit Hebrews Café for more information.


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