Information regarding all the payment options available is given below, including a new facility to pay your Council Tax in cash at retail outlets offering the PayPoint facility (please note that this payment facility is not available for payment of National Non Domestic Rates.)

WHEN IT NEEDS TO BE PAID

Your monthly instalment plan is shown on the bottom of your Council Tax/NNDR bill. Please remember that you must pay the amount shown on your bill on or before the 1st of each month. A full year's Council Tax/NNDR is payable over 10 monthly instalments if the demand is issued on or before 30th April each year.

HOW TO PAY

There are a number of ways you can pay, although the Council's preferred method is Direct Debit.

DIRECT DEBIT

This is by far the easiest and most cost effective way to pay if you have a bank or building society account. There are considerable cost savings which are passed on to the payer. You will be given at least 10 days notice prior to the first deduction or if there is an amendment to your instalments. Direct debits are requested on the first working day of each month. You can download a form by clicking on the link below or arrange for a form to be sent to you by contacting the direct line shown at the top of your Council Tax/National Non Domestic Rates bill.

Download a Direct Debit Instruction - for Council Tax.

Download a Direct Debit Instruction - for Non-Domestic Rates

POST OFFICE AND PAYPOINT OUTLETS (NOT AVAILABLE FOR PAYMENT OF NATIONAL NON DOMESTIC RATES)

You will be able to take your Council Tax bill which will be printed with a bar code unique to you, into any post office and retail outlet offering the PayPoint facility. Post offices will accept cash, debit card and cheques. Payments made by cheque must be made payable to Post Office Ltd and crossed A/C Payee Only. PayPoint outlets will only accept cash. There is no fee to the payer for this service. For easy reference a list of some retail outlets offering PayPoint facilities is listed below:

J Golding, 100 Station Road, Addlestone, Surrey KT15 2AD

Carlton, 77 Station Road, Addlestone, Surrey KT15 2AR

The Co-op Group, 51-53 Green Lane, Addlestone, Surrey KT15 2TX

The Co-op Group, 14-20 The Broadway, New Haw, Surrey KT15 3HA

Coopers News, 8a Brox Road, Ottershaw, Surrey KT16 0HL

J C Chandler, 107 Guildford Street, Chertsey, Surrey KT16 9AS

Jensen's Newsagents, 49 Guildford Street, Chertsey, Surrey KT16 9BA

Oasis, 56 Bond Street, Englefield Green, Surrey TW20 OPY

BK Food & Wine, 134 Thorpe Lea Road, Egham, Surrey TW20 8BL

Egham Express, 99 High Street, Egham, Surrey TW20 9HQ

PAYING BY PHONE USING A CREDIT/DEBIT CARD

You can pay your Council Tax/Non Domestic Rates directly by telephone using the Council's Interactive Voice Response facility. Please telephone 01932 425030/1, for automated payment by credit or debit card. This facility is available 24 hours a day.

You can also pay your Council Tax/Business Rates by credit or debit card by contacting the Revenues Service on the telephone number printed at the top of your bill. Please note that you will be charged for the cost of the transaction fee if paying by a credit card; there is no fee charged for payment by debit card.

PAYING BY INTERNET

You can make an on line payment by credit or debit card, 24 hours a day. Please note that you will be charged for the cost of the transaction fee if paying by credit card; there is no fee charged for payment by debit card. Visit the Council's secure site for details on how to make payment: Pay your Council Online.

HOME/TELEPHONE BANKING

You can make payment using any of the telephone or personal computer banking services offered by banks and building societies. Please ensure that you quote your Council Tax/Non Domestic Rates account number as shown on your bill. You will also need the following details to make payment:

Sort Code: 08-90-34, Bank Name: Co-Operative Bank, Account Name: Runnymede Borough Council, Account Number: 61106163

PAYMENT BY BACS

You will need to quote the same details given for Home/Telephone Banking. The address of the Co-Operative Bank is 17 High Street, Kingston, Surrey KT1 1LP.

BY POST - PLEASE DO NOT SEND CASH

Cheques need to be made payable to Runnymede Borough Council and crossed 'A/C Payee Only'. Please ensure that you write your Council Tax/Non Domestic Rates account number on the back of the cheque, together with your name and address. Send the payment to the Director of Finance, Runnymede Borough Council, Runnymede Civic Centre, Station Road, Addlestone, Surrey KT15 2AH. A receipt will not be issued unless specifically requested.

BANKERS ORDER

This method is an expensive way for the Council to collect Council Tax/NNDR and is considerably more expensive than payment by Direct Debit. The cost of collection is of course reflected in the level of Council Tax payable.

Bankers Order is an agreement between yourself and your bank. The Council is unable to notify the bank directly of payment amounts or of any changes to your liability, unlike Direct Debit. Please remember when completing the form that payment is due on or before the first working day of each month. It is your responsibility to ensure you set this arrangement up with your bank each year and to quote the correct payment details, stating the amounts and frequency of the payments due.

Download a Standing Order form for Council Tax.

Download a Standing Order form for Business (Non-Domestic) Rates.

HALF-YEARLY PAYMENTS

We do not operate a formal scheme, but if you wish to pay twice a year, please pay April to August instalments on 1st April and September to January instalments on 1st September. You may, of course, pay your Council Tax/National Non Domestic Rates in full for the year on 1st April.

OTHER PAYMENT METHODS CANNOT BE ACCEPTED

E-BILLING

In the future it will be possible to have your Council Tax/National Non Domestic Rates bill sent to you by e-mail. As part of the Governments initiative towards electronic communications. Runnymede Council will be introducing a facility that enables customers to subscribe to an e-mail billing service. The bill will be sent as an attachment with a link provided to the leaflets that accompany the bill.

CHECK YOUR ACCOUNT BALANCE

If you are interested in receiving future bills electronically or wish to check your account balance on line, please register at https://myaccount.runnymede.gov.uk