207 - 221 Pentonville Road, London N1 9UZ Tel: 020 7278 1114 Fax: 020 7278 1116 Textphone: 0800 269626 / Freephone: 0808 800 6565 SeniorLine: Freephone 0808 800 6565

Please note the Freephone is for Seniorline only

Seniorline email: seniorline@hta.org.uk e-mail: info@helptheaged.org.uk Web: www.helptheaged.org.uk

Advice and information for older people, their relatives, carers and friends is available on the SeniorLine only. Trained advice workers, offer free, confidential and impartial advice and information about:

Welfare and Disability Benefits/Access to Health and Community Services

Community & Residential Care/Equipment to assist independence

Housing Options & Adaptations/Support for Carers

Agencies offering local practical help

AgeUK Runnymrfr is an independent, registered charity that provides practical support for older people living in Runnymede.

Services offered include:

• information - please call us if you need information on issues affecting older people
• community support services
• befriending
• transport service
• handyman service
• road to recovery service
• home bathing service
• gardening service
• books on wheels
• loan of equipment such as wheelchairs (short term) and electric scooters (long term)

Community support services

Our community liaison staff offer free, independent and confidential 1-1 support and advocacy for older people with a wide variety of problems.  Two of our staff specialise in providing long term support for older people e.g. people with dementia or people who are depressed.

Befriending service

Our vetted volunteer befrienders visit older people for a social chat or to accompany them on a local outing or a visit to the shops. Any older person living in Runnymede can apply for this free service which is a partnership project with the churches in Runnymede, The Diocese of Guildford, Runnymede Association of Voluntary Services and Runnymede Borough Council.

Transport service

Age Concern Runnymede owns four fully equipped disabled person vehicles.  These vehicles are available for hire at very competitive rates to local clubs and community groups that are formally affiliated to AgeUK Runnymede.

Handyman Service

Our handyman can help with small jobs such as: replacing light bulbs, fitting plugs, fixing curtain rails and pelmets, fitting shelves and handles, easing doors and windows, fitting door chains and window locks, replacing small window panes/door glass (subject to inspection) and small plumbing works (subject to inspection).  He can also arrange to fit standard grab-rails, handrails and banister rails.

There is a moderate hourly charge for this service plus the cost of any materials required. This is not an emergency service and we do not manage 'larger jobs' such as decorating, electrical wiring or gas repairs. For these jobs we suggest you refer to our Traders Directory or contact Runnymede Council about their care and repair services.

Road to recovery service

For older people who are recovering after a hospital stay or from an illness at home we can provide free short term practical help with light domestic work such as bed making, washing up, preparing light snacks, shopping, accompanying to appointments and prescription collections. This service is only available for up to three hours per week for six weeks. The service does not include personal care or heavy domestic duties e.g. cleaning ovens and cleaning windows.

Home bathing service

For a moderate charge older people can enjoy the comfort of a bath in their own home under the discreet or where necessary full supervision of trained staff.

Gardening service

We can arrange for a vetted gardener to carry out simple tidying of gardens including grass cutting.  There is an hourly charge for this service.

Books on wheels

If you are housebound and unable to visit your local library one of our vetted volunteers can enable you to access library services for books, talking books, CDs and information.

To find out more please contact AgeUKRunnymede and Spelthorne Tel 01932 566040 e-mail sec@acrunnymede.co.uk

The Orchard, Staines Lane, Chertsey KT16 8PS Website: www.acrunnymede.co.uk Registered Charity Number 800180