As soon as you have successfully bid for a property and received your offer letter, an appointment will be made for you to meet with your Tenancy Management Officer to go through the sign up process for your new home.

As stated in your offer letter you will be required to provide, for each tenant: -

• Proof of ID - ie Driving licence/ Passport
• 2 passport photos
• National Insurance Number

You will also be asked to pay one weeks/ months rent in advance and to discuss the method of payment for future rent.

We are currently writing to all tenants asking if they would like to pay by Direct Debit. If you have yet to receive a letter but would like to pay by this method please call the Tenancy Management Section on 01932 425821.

Whether you are starting a new tenancy or are an existing tenant it is always advisable to take out Contents Insurance Cover for the protection of your belongings. There are many providers of contents insurance cover you can chose from, however we include below, by way of an example, details of a company who provide such cover.

Tenants Content Insurance from Home and Legacy

Other useful Tenant information:


Runnymede Borough Council Annual Report for tenants
First Annual Report