How To make a Complaint against the Council

While you can decide who you make your complaint to, we suggest you use the procedures shown in the "How to make a complaint against the Council" leaflet.

This indicates the responsibilities of the different directors and your other options such as contacting your local councillor, MP.

How to make a complaint against a Member of the Council

Members and co-opted Members of the Council are required to observe a Code of Conduct, which is set out in the Council's Constitution on this website

If you want to complain about the conduct of a member of Runnymede Borough Council, you must submit your complaint to:

The Standards and Audit Committee, c/o The Monitoring Officer, Runnymede Borough Council, Runnymede Civic Centre, Station Road, Addlestone, Surrey KT15 2AH

The Standards and Audit Committee can only deal with complaints about the behaviour of a Member that are covered by the Members' Code of Conduct. If you make a complaint to the Committee, it must be about why you think a Member has not followed the Code.

The Monitoring Officer can explain the process that would be followed for complaints. If an allegation is received, a sub-committee will decide whether to refer it for investigation, and if so, whether to the Monitoring Officer or to the Standards Board for England.

Please visit the Standards Board for England’s website at www.standardsboard.gov.uk for further information.