How to make a complaint against the Council

While you can decide who you make your complaint to, we suggest you use the procedures shown in the "How to make a complaint against the Council leaflet - pdf format" or "How to make a complaint against the Council leaflet - word format" .

This indicates the responsibilities of the different directors and your other options such as contacting your local councillor, MP.

How to make a complaint against a member (councillor) of the Council

Members and co-opted members of the Council are required to observe a Code of Conduct, which is set out in the Council's Constitution on this website

If you want to complain about the conduct of a member of Runnymede Borough Council, you must submit your complaint to:

The Monitoring Officer, Law and Governance Business Centre, Runnymede Borough Council, Runnymede Civic Centre, Station Road, Addlestone, Surrey KT15 2AH

The Monitoring Officer can explain the process that would be followed for complaints.

Register of complaints about members of Runnymede Borough Council

Register of complaints