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Who do I contact in the event of a query?
How early in the morning should I put my box out?
Where should I leave my box on collection day?
What about elderly, infirm or disabled people?
Why don't you accept plastic and cardboard in the box?
If I put out extra recyclable waste, will it be collected?
My box was not emptied but my neighbours' was. Will they come back for mine?
What happens if the boxes are lost or stolen?
Who do I contact in the event of a query?
Please contact the Runnymede Recycling Hotline on 0800 052 0067 or write to Runnymede Borough Council, Recycling Department, Civic Centre, Station Road, Addlestone, Surrey KT15 2AH.
Alternatively, you can email us at recycling@runnymede.gov.uk
How early in the morning should I put my box out?
The recycling service starts collecting from 6.30am, unless otherwise specified. To ensure your recycling is collected, you will need to have your box out before this time.
Where should I leave my box on collection day?
Your recycling box must be left at the front boundary of your property, or, at a common point agreed directly with the council. After collection the box will be returned to the same position.
What about elderly, infirm or disabled people?
Residents can request an assisted collection by contacting the Runnymede Recycling Hotline on 0800 052 0067. A member of staff may visit and assess the circumstances.
Why don't you accept plastic and cardboard in the box?
Plastic and cardboard take up a lot of space for very little tonnage. It is not environmentally or financially viable to get the vehicles to collect this type of material as the men would constantly have to go to the tip to empty the plastic/cardboard load whilst the other compartments in the vehicle would be virtually empty. For more information on plastic and cardboard recycling please contact the Runnymede Recycling Hotline on 0800 052 0067.
If I put out extra recyclable waste will it be collected?
Yes. In this case we ask residents to place all materials next to the recycling box on its collection day. Try to put the recyclables in a bag other than a black bag so it is clear to the operatives that it solely contains recyclable materials. For properties that use the blue bags as well as the box, all bags should be placed at the boundary of the property, there is no limit to the amount of blue bags placed out and residents can obtain further blue bags if required. If you regularly produce excess recycling please contact the Runnymede Recycling Hotline so arrangements can be made to make the collection easier for you.
My box was not emptied but my neighbours' was. Will they come back for mine?
Please contact the Runnymede Recycling Hotline on 0800 052 0067 and they will deal with your enquiry.
What happens if the box is damaged, lost or stolen?
If a box is damaged, lost or stolen the council will provide a replacement box free of charge. Please contact the Runnymede Recycling Hotline to obtain a new box on 0800 052 0067.